04 / LET’S GET STARTED
WHAT NEEDS
TO MOVE?
Send us the details.
Let’s work out the next step.
Email your transport enquiry using the prompts below. The email link opens a draft in your email app.
A GOOD PLAN STARTS HERE
A few details.
A clearer next step.
Include what you know. Any unknowns can be clarified as the request is assessed.
Collection & delivery
Include the full origin and destination addresses, the contact at each site and their operating hours. Mention dock bookings, delivery windows and any reference the receiving team will need.
The load
Describe the goods, the number of items and how they are packed. Provide the weight and dimensions, making clear whether figures apply to each item or the whole load. Mark estimates as provisional.
Timing & frequency
Share preferred collection and delivery dates, and identify any fixed deadline. For recurring work, include the frequency, usual volumes, number of stops and any seasonal or day-to-day variation.
Access & handling
Explain the loading and unloading arrangements, available equipment, parking or vehicle restrictions and any special handling. Add recipient instructions and the completion information you need.
A USEFUL FIRST MESSAGE
Your enquiry,
in your own words.
The email link opens a draft with these prompts. Add the information you have, leave a note beside anything still to be confirmed, and include any other detail that could affect the movement.
For an existing enquiry, keep the relevant context in your reply so the latest instructions are easy to follow.
Open an email draftHi Day Zero,
- Collection and delivery locations
- Goods, quantity, weight and dimensions
- Preferred dates and any fixed deadline
- Site contacts and access requirements
- Handling needs and delivery instructions
- Frequency, if this is a recurring run
Thank you.
AFTER YOUR ENQUIRY
Understand first.
Then agree the plan.
An enquiry starts the assessment. A booking depends on the task, availability and the arrangement agreed with you.
- 01
Clarify the task
Identify the load, locations and timing, then work through any missing information or special requirement.
- 02
Assess the movement
Consider route, access, handling and suitable resources so the proposed work can be discussed realistically.
- 03
Confirm the arrangement
Agree the accepted scope, commercial terms, contacts and delivery information before work is committed.
ENQUIRY QUESTIONS
Before you hit send.
A few practical answers to help you put together a useful first message.
Can I enquire before every detail is confirmed?
Yes. Send the details you have and clearly mark anything provisional, such as estimated weight or an unconfirmed date. The missing information can then be identified before a movement is agreed.
How should I flag an urgent request?
Put the required collection or delivery time in the subject line and explain which deadline is fixed. Urgent requests still depend on safe, practical timing and available resources. Sending an enquiry does not confirm a booking.
Can this email cover recurring transport?
Yes. Include the frequency, usual collection and delivery locations, typical load and any changes in volume. If more than one site is involved, list the stops and operating windows so the whole run can be considered.
What if the load or delivery instructions change?
Email the updated details as soon as they are known, making clear what has changed. Changes to weight, dimensions, timing or access can affect suitability and may need a revised arrangement before the work proceeds.